AI Review Responses for Google, Facebook & TripAdvisor

EchoReplies auto-replies to every customer review in your voice, benchmarks you against local competitors, and reports on review trends — so you stop spending Sunday nights answering reviews.

Customer reviews drive an outsized share of local-business revenue: BrightLocal's annual local consumer review survey consistently finds that 80%+ of consumers read reviews before choosing a local business, and that owners who reply to reviews are perceived as 1.7x more trustworthy. But replying to every review — in a tone that actually sounds like you, not a chatbot — is a real time tax on owners and managers. EchoReplies is built to remove that tax without losing the human voice that makes a reply worth reading.

How it works

EchoReplies plugs into your Google Business Profile, Facebook Page, or TripAdvisor listing using Google's official OAuth 2.0 protocol (read + reply scopes only). It pulls every past review, learns from how you have responded historically, and drafts new replies in your voice. You choose the level of automation: review every draft yourself, auto-approve only positive reviews, or let it run fully hands-off. Every reply follows Google's review reply guidelines so nothing you publish puts your listing at risk.

What you get

• Auto-reply to every review on Google, Facebook, and TripAdvisor in your tone.
• Competitor benchmarking across rating, review volume, and topic themes — built right into your dashboard so you always know where you stand.
• Market Insights that synthesise what customers love and hate across your category, sourced from your competitors' own reviews.
• Scheduled reports so you and your team see exactly what changed each week — new reviews, rating shifts, response coverage, and recurring complaints.
• Multi-location dashboards for franchises, hospitality groups, and operators with several storefronts.

Who EchoReplies is for

Restaurant owners, hotel and B&B operators, dental and health clinics, salons and spas, automotive shops, family entertainment centres, and other local-service businesses where reviews drive bookings. Whether you have one location or fifty, the workflow is the same: connect once, set your tone, and let the AI handle the volume.

Why an AI reply tool?

Owners who reply to reviews see measurable lifts in conversion (Harvard Business Review research on review impact documents the link between review responsiveness and revenue). The barrier is consistency — most local businesses reply to maybe 10–20% of reviews, and the replies they do write are generic. EchoReplies fixes both: 100% coverage, in your voice, with the same care you would use yourself if you had unlimited time.

Get started free — 10 free review replies, no credit card required. Or book a demo.