Everything you need to manage reviews at scale: AI auto-reply that learns your voice, real-time competitor tracking, weekly reports, and review analytics across Google, Facebook, and TripAdvisor.
EchoReplies bundles the four review-management tools that most local businesses cobble together from spreadsheets, virtual assistants, and email reminders. Connect your review platforms once and you get the full stack: AI replies, analytics, competitor benchmarking, and scheduled reports — without managing them separately.
Every reply is generated in your tone. You pick a base tone (warm, professional, witty, or fully custom), add brand-specific instructions, and the AI learns from how you have responded historically. Auto-Approve mode posts replies straight to Google as soon as a new review arrives; Approval Queue mode holds them for one-click review. Both follow Google's review reply guidelines.
Track up to 35 local competitors per business. EchoReplies scans Google Places nearby, surfaces businesses in the same category, and pulls their public reviews. Smart Filter narrows the list to true peers — same business type, same metro market — and sorts by rating with review-count tiebreaker so the best-reviewed competitors surface first. New for FECs and family entertainment venues: water parks, theme parks, and outdoor parks are filtered out automatically.
An AI-generated synthesis of what customers love and hate across your competitive set. Pulls from competitor review text and surfaces recurring themes, complaint patterns, and growth opportunities you would not see from your own reviews alone. Updates whenever competitor reviews change.
Weekly or monthly reports delivered straight to your inbox — and to a custom recipient list (operators, area managers, owners). Each report covers new reviews, rating change, response coverage, common themes, and any review that triggered an escalation rule.
Native Google Business Profile, Facebook Pages, and TripAdvisor integrations — all using each platform's official OAuth flows with read/reply scopes only.